ScoopStays is a curated marketplace — not an open listings board. Every property is inspected in person before it goes live, and every host signs a service agreement covering cleanliness, safety, and guest care.
Every host is meeting-verified with CNIC, property ownership documents and on-site inspection before their listing goes live.
Deep-clean checklist between every stay: linens changed, high-touch surfaces disinfected, kitchen sanitised, and bathrooms restocked.
Payments processed through regulated Pakistani channels (bank transfer, JazzCash, EasyPaisa) or PCI-compliant card gateways. We never ask for cash outside the platform.
Photos are real and recent; amenities are audited; guest reviews are unedited and only posted after a completed stay.
Our support team is on WhatsApp during your stay. If anything's wrong on arrival, message us and we'll re-home you or refund the same day.
Every booking includes a refundable security deposit and standard damage waiver. Owner assets are protected without over-charging guests.
How we verify a property before it goes live
- CNIC and ownership verification for the primary host.
- On-site inspection by a ScoopStays team member with a 40-point checklist covering safety (smoke alarms, gas fittings, exits), amenities, and photos.
- Signed service standard covering cleaning turnaround, check-in windows, and guest response times.
- Trial period with real bookings before the listing is promoted in featured slots.
What we ask of guests
- Government ID (CNIC or passport) at check-in for the lead guest.
- Follow the house rules: quiet hours, no unregistered guests, no parties without written approval.
- Report issues on arrival within 2 hours so we can fix or re-home before the stay is under way.
Payment safety
All bookings are paid through ScoopStays, not directly to a host. Payment instructions are shared only via our verified WhatsApp or email — if anyone contacts you from an unrecognised number claiming to be from ScoopStays, please email security@scoopstays.com.
Emergencies during your stay
Your host's number is shared 24 hours before check-in. If they're unreachable or if you feel unsafe, WhatsApp our on-call line and we'll respond within 15 minutes. In a life-threatening emergency, call Rescue 1122 first, then message us.
Reporting
Report a listing, host, or guest concern to trust@scoopstays.com. Reports are handled confidentially. Retaliation against guests or hosts who report in good faith is a permanent ban from the platform.